Answers to the questions we hear most often. Can’t find what you need? Email servicedesk@tawifresh.com.
General
Do you charge a subscription fee?
No. We do not charge a registration or subscription fee.
How do I register onto the platform?
For Farmers, Click the ‘Get Started’ Button > ‘Seller’ on the homepage, provide your personal, farm and inventory details, create your account and submit your application for approval by TAWI.
For Commercial Kitchens, Click the ‘Get Started’ Button > ‘Buyer’, provide your business details, create your account, and submit your application for approval by TAWI.
Who can register on the platform?
A farmer who cultivates fresh farm produce.
Commercial kitchens – including hotels, restaurants, caterers, schools and hospitals.
How can I update my profile on www.tawifresh.com?
Both farmers and commercial kitchen users can update their profile on the ‘Settings Tab’ under ‘Dashboard’ by logging into your account on www.tawifresh.com.
How do I reset my password?
Password reset button can be found on the log in screen on the platform. For buyers, enter your registered email address and an email with the reset password link will be sent to your email. Use this link to reset your password. For sellers, enter your registered mobile phone number and an OTP will be sent to your phone for validation to reset your password.
In case you need additional support, kindly contact our service desk team on servicedesk@tawifresh.com.
Sellers
How do I register onto the platform?
For Farmers, Click the ‘Get Started’ Button > ‘Seller’ on the homepage, provide your personal, farm and inventory details, create your account and submit your application for approval by TAWI.
For Commercial Kitchens, Click the ‘Get Started’ Button > ‘Buyer’, provide your business details, create your account, and submit your application for approval by TAWI.
How can I update my profile on www.tawifresh.com?
Both farmers and commercial kitchen users can update their profile on the ‘Settings Tab’ under ‘Dashboard’ by logging into your account on www.tawifresh.com.
How do I reset my password?
Password reset button can be found on the log in screen on the platform. For buyers, enter your registered email address and an email with the reset password link will be sent to your email. Use this link to reset your password. For sellers, enter your registered mobile phone number and an OTP will be sent to your phone for validation to reset your password.
In case you need additional support, kindly contact our service desk team on servicedesk@tawifresh.com.
Buyers
I am experiencing issues while shopping on www.tawifresh.com, what should I do?
You can report it through our service desk team at servicedesk@tawifresh.com or call us on +254 701 081 049 / +254 20 7767030.
How do I report a product complaint?
You can report it through our service desk team.
You can get in touch with us at servicedesk@tawifresh.com or call us on +254 701 081 049 / +254 20 7767030.
What if an item is missing from my order after delivery?
If an item is missing from your order, you can mark your order as incomplete on the platform and we will ensure the item is delivered to you.
When is my payment due?
On delivery of the produce unless there is a separate agreement between you and TAWI.
As we onboard you onto the platform, we will agree on payment terms and sign a contract to reflect the same.
What are the modes of payment?
You can make your payment by Mpesa till number, bank transfer, debit or credit card.
How do I check the status of my order?
You can check your order status on the dashboard by logging into your account on www.tawifresh.com, and going to Account > Orders. We will also update the order status and notify you by email.
What is the cut off time for my order?
Cut-off time for orders is currently set at 11 am.
Will I get charged for the delivery?
Delivery fee will be charged for orders below Kes 40,000.
- For orders within Nairobi, a delivery fee of Kshs 495 will be charged.
- For orders outside Nairobi, a delivery fee of Kshs 995 will be charged.
Is there a minimum order value?
Yes, the minimum order spend on TAWI is KES 2,000.
Do you have an approval matrix for the order?
Yes, we have built in an approval matrix to take care of organisations that require orders to be approved before delivery.
How many delivery addresses can I have?
You can add multiple delivery addresses in your account.
Each order will be delivered to a particular address and cannot be split into multiple delivery addresses. Therefore; if you would like products delivered to different addresses, please place them as different orders.
How do I register onto the platform?
For Farmers, Click the ‘Get Started’ Button > ‘Seller’ on the homepage, provide your personal, farm and inventory details, create your account and submit your application for approval by TAWI.
For Commercial Kitchens, Click the ‘Get Started’ Button > ‘Buyer’, provide your business details, create your account, and submit your application for approval by TAWI.
What time will my order be delivered?
All orders received before the cut-off time of 11 am will be delivered by midday of the next working day.
How can I update my profile on www.tawifresh.com?
Both farmers and commercial kitchen users can update their profile on the ‘Settings Tab’ under ‘Dashboard’ by logging into your account on www.tawifresh.com.
How do I reset my password?
Password reset button can be found on the log in screen on the platform. For buyers, enter your registered email address and an email with the reset password link will be sent to your email. Use this link to reset your password. For sellers, enter your registered mobile phone number and an OTP will be sent to your phone for validation to reset your password.
In case you need additional support, kindly contact our service desk team on servicedesk@tawifresh.com.